Remove Email Delimiter from Zendesk Notifications
How can I remove the email delimiter from Zendesk notifications?
To remove the email delimiter from Zendesk notifications, you need to understand its purpose first. The delimiter, which appears as '##- Please type your reply above this line -##', helps keep comments separated in the email, ensuring new content is added as a separate comment in the ticket.
If you wish to remove this line completely, you can refer to the article: Adding and removing the delimiter from email notifications. This will guide you through the process of removing or customizing the delimiter to better suit your needs.
More related questions
Can I customize the email delimiter text in Zendesk?
Yes, you can customize the email delimiter text in Zendesk. This allows you to personalize the message that appears in your outgoing email notifications. To do this, go to the Admin Center, click on Channels in the sidebar, then select Talk and…
How do I change the font size, color, and type of the email delimiter in Zendesk?
To change the font size, color, and type of the email delimiter in Zendesk, you need to edit the Email template HTML. This allows you to style the delimiter to match your brand's aesthetic. Make sure your edits are on the same line as the…
Why is the email delimiter important in Zendesk notifications?
The email delimiter in Zendesk notifications is crucial for keeping comments organized. It appears as '##- Please type your reply above this line -##' and ensures that new content is added to the ticket as a separate comment. This feature prevents…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
