Zendesk Plan Upgrades: Impact on Account Users
Discover how plan upgrades in Zendesk affect all users in an account. Changes apply to the entire account, not individual users.
How do plan upgrades affect Zendesk account users?
Plan upgrades affect all users within a Zendesk account equally. When you upgrade or downgrade a plan, the changes apply to the entire account, impacting all users, including the owner and agents.
This means that individual users cannot have different plan features or levels within the same account.
More related questions
Can I upgrade a single user to a different Zendesk plan?
No, you cannot upgrade a single user to a different Zendesk plan. Plan upgrades and downgrades apply to the entire account, meaning all users are affected by any changes in the plan. While the account owner may have access to more settings than an…
What permissions does a Zendesk account owner have?
A Zendesk account owner has access to more settings than an agent, but this is not due to a difference in plan features. The owner can manage account settings, billing, and other administrative tasks that agents cannot. For more information on…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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