To prevent confusion with admin names on ticket events, create a dedicated admin account for API integrations. This account can be named after your company, making it clear that the actions are automated and not performed by a specific individual.
This approach helps distinguish between manual actions by admins and automated actions through integrations, reducing confusion in ticket event logs.
If one admin's name is showing up on all ticket events, it's likely due to API or third-party integrations. When an admin sets up an integration, their name appears on any tickets created or updated through that integration. This is expected…
If an admin doesn't recall making changes to tickets, it might be due to API or third-party integrations. These integrations can cause the admin's name to appear on ticket events even if they didn't manually perform the actions. Check if the…
Yes, personalized email replies can affect admin names on ticket events. If personalized email replies are enabled with an API integration, tickets created may appear as though they were made by the admin who authorized the integration. This is…