Why 'empty' appears in Zendesk help center
Why does the word 'empty' appear in my Zendesk help center?
The word 'empty' appears when a section or category in your Zendesk help center has no articles. If you're using subsections, it shows up when a section contains subsections without articles, or all articles are only within other subsections.
To remove 'empty', you can edit the code in your theme. Make sure to copy your live theme before making changes. In the Guide, select your theme, click 'Customize', then 'Edit code'. In 'section_page.hbs', find and remove the word 'empty', leaving the apostrophes intact. Alternatively, add a CSS rule to hide it. For more details, check theoriginal link.
More related questions
How can I remove the 'empty' label from my Zendesk help center?
To remove the 'empty' label, you need to edit your theme's code. First, make a copy of your live theme. Then, in the Guide, select your theme, click 'Customize', and 'Edit code'. In 'section_page.hbs', find the code with 'empty' and remove it,…
What should I do before editing my Zendesk theme to remove 'empty'?
Before editing your Zendesk theme to remove 'empty', it's crucial to make a copy of your live theme. This ensures you have a backup in case anything goes wrong during the editing process. Once you have a copy, you can proceed to edit the code…
Can I hide the 'empty' label in Zendesk using CSS?
Yes, you can hide the 'empty' label in your Zendesk help center using CSS. Simply add a rule in your 'style.css' file to set '.section-empty' to 'display: none;'. This method is an alternative to editing the theme code directly and can be a quick…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
