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Disable Zendesk Bot Clarification Feature

Find out how to disable the clarification feature in Zendesk bot to get article recommendations immediately.

How can I stop the Zendesk bot from asking for clarification before recommending articles?

To stop the Zendesk bot from asking for clarification before recommending articles, you need to disable the clarification feature. By default, if the bot requires more information to match an intent or provide an answer, it will send an automated response asking for clarification.

Disabling this feature will allow the bot to skip the clarification step and directly recommend articles when a question is asked. This can streamline the user experience by providing immediate access to relevant information.


More related questions

Why does the Zendesk bot recommend articles only after a question is asked twice?

The Zendesk bot recommends articles the second time a question is asked because it initially seeks clarification. When a user asks a question, the bot may need more information to accurately match an intent or provide an answer. In such cases, if…

What is the purpose of the clarification feature in Zendesk bots?

The clarification feature in Zendesk bots is designed to ensure accurate responses by gathering more information. When a user asks a question, the bot may not have enough details to match an intent or provide a precise answer. In such cases, the…

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