View Tickets from Different Brands in Zendesk
How do I view tickets from different brands in Zendesk?
To view tickets from different brands in Zendesk, ensure you're signed into the correct brand's help center.
If your account has multiple brands, tickets might be submitted under a different brand. Verify the brand association of the ticket and modify it if necessary for non-closed tickets. Unfortunately, end users cannot view all tickets from different brands in one view, so it's crucial to sign into the correct brand to access the desired tickets.
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Why can't I find my ticket in the Zendesk help center?
If you're unable to find a specific ticket in the Zendesk help center, it might be due to several reasons. Firstly, if your account uses multiple brands, the ticket might have been submitted under a different brand. Ensure that the ticket is…
Why are messaging tickets not showing in Zendesk help center?
Messaging tickets might not appear in the Zendesk help center if transcripts are not set to Public. To ensure these tickets show up, you need to have the transcripts set to Public. Alternatively, adding a public email comment to the messaging…
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Tickets with only private comments won't appear in the Zendesk help center because it only displays public comments. The help center is designed for end users and does not show private comments. Agents should use the Agent Interface to access all…
Can I see all my Zendesk tickets in one view?
Currently, it's not possible for end users to view all their tickets from different brands in one view in Zendesk. Each brand operates its own help center, and users need to sign into the correct brand to view their tickets. While this might be…
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