Empty or Unclear Voicemails and Ticket Delays
Understand how empty or unclear voicemails can delay ticket creation in Zendesk. Learn about the transcription attempts and their impact.
What happens if the voicemail is empty or unclear in Zendesk?
If a voicemail is empty or unclear, it can cause a delay in ticket creation due to the transcription process. The system will try to transcribe the voicemail up to three times.
This repeated attempt to transcribe can result in a delay of about 30 minutes before the ticket is created. This is because the system needs to ensure it captures the voicemail content accurately before proceeding with ticket creation.
More related questions
Why is there a delay in voicemail ticket creation in Zendesk?
A delay in voicemail ticket creation can occur when the 'Transcribe voicemails?' setting is enabled. This setting can cause delays if the voicemail is empty or if the transcription system struggles to understand the voicemail content. In such…
How does the 'Transcribe voicemails?' setting affect ticket creation time?
The 'Transcribe voicemails?' setting can impact the time it takes for a voicemail ticket to be created. If this setting is enabled, it may cause delays if the voicemail is empty or difficult to transcribe. The system will attempt to transcribe the…
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