Do Search Engine Triggers Create Unknown Users?
Understand how search engine triggers in Zendesk affect user creation and learn how to avoid unknown users.
Will using search engine triggers create unknown users in Zendesk?
Using search engine triggers in Zendesk won't necessarily create unknown users. It depends on your implementation.
Unknown users are created when a visitor starts a chat without filling out the contact form. With this trigger setup, a tag is added to the visitor session, but they can still fill out a contact form if it's enabled. This means you can track search engine visitors without creating unknown users.
More related questions
How can I identify visitors from search engines using Zendesk?
To identify visitors from search engines in Zendesk, you can use a trigger to add a global tag. This tag, called "Search_Referrer," helps you recognize visitors referred by any search engine. To set this up, go to your Zendesk dashboard and select…
Can I identify visitors from specific search engines in Zendesk?
Yes, you can identify visitors from specific search engines by creating separate tags for each one. This allows you to track visitors from search engines like Google individually. To do this, navigate toSettings > Triggersin your Zendesk…
Are chat tags and support tags the same in Zendesk?
Chat tags and support tags in Zendesk are not the same. They serve different purposes. Chat tags are used specifically for chat sessions, while support tags are used for broader support interactions. When implementing search engine triggers, chat…
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