Setting Up Triggers for Brand-Specific Chats in Zendesk
How can I set up triggers for brand-specific chat requests in Zendesk?
Setting up triggers for brand-specific chat requests in Zendesk involves using the user agent string to route chats to the correct brand. This ensures that chat requests are automatically associated with the appropriate brand.
Since chat requests don't automatically recognize the brand they're installed on, you need to create a trigger that keys off the user agent string. This lightweight trigger will route the chat request to the correct brand based on the subdomain in the URL.
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