image for site

Add an Article to an Empty Section in Zendesk

Learn how to add an article to an empty section in Zendesk by modifying the section_page.hbs file and using the is property.

How do I add an article to an empty section in Zendesk?

To add an article to an empty section in Zendesk, you need to modify thesection_page.hbsfile in the template editor. The process involves replacing the code from{{else}}to{{/if}}with a new code block that includes theisproperty with the section ID. This will allow you to display the article in the empty section.

For detailed instructions, you can refer to theoriginal Zendesk help article.


More related questions

How can I display an article in multiple sections in Zendesk?

You can display an article in multiple sections by customizing the template for the section or category. This involves using theisproperty in the code to display the content in an additional section or category. You'll need the ID of the…

How do I add a section to a category in Zendesk?

To add a section to a category in Zendesk, you need to customize the category template. This involves editing thecategory_page.hbsfile in the template editor. You will place the code below the<div id="main-content" class="section-tree">

Can I add an article to a category page in Zendesk?

Yes, you can add an article to a category page in Zendesk by customizing the category template. This involves editing thecategory_page.hbsfile and placing the code below the{{#each sections}}helper. Use theisproperty with the category…

How can I add a section to an empty category in Zendesk?

To add a section to an empty category in Zendesk, you need to edit thecategory_page.hbsfile in the template editor. Replace the code from{{else}}to{{/i}}with a new code block that includes theisproperty with the category ID. This…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites