Zendesk CSAT Surveys in Multiple Languages
Can Zendesk CSAT surveys be sent in multiple languages?
Yes, Zendesk CSAT surveys can be sent in multiple languages. The survey section automatically translates to match the language set in the requester's user profile. If the user's language is a variant of a supported language, the survey defaults to English (US).
To further customize the email message content beyond the rating section, you can use dynamic content. This involves creating translations for each language you want to support and using dynamic content placeholders in the email body. However, note that dynamic content translations are only available for main Zendesk languages, not language variants. For more details, check out theoriginal article.
More related questions
How do I customize Zendesk CSAT survey emails for different languages?
To customize Zendesk CSAT survey emails for different languages, you need to use dynamic content. This allows you to create translations for the email text in each language you want to support. First, create dynamic content for each language and…
What happens if a user's language is a variant of a supported language in Zendesk CSAT surveys?
If a user's language is a variant of a supported language in Zendesk CSAT surveys, the survey content will default to English (US). This ensures that the survey is still understandable even if the exact language variant isn't supported. To avoid…
Can I display Zendesk CSAT surveys in two languages simultaneously?
Currently, Zendesk CSAT surveys display in the language set in the user's profile, and there isn't a built-in feature to display surveys in two languages simultaneously. However, you can customize the email content using dynamic content to include…
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