Customizing Zendesk CSAT Emails by Language
How do I customize Zendesk CSAT survey emails for different languages?
To customize Zendesk CSAT survey emails for different languages, you need to use dynamic content. This allows you to create translations for the email text in each language you want to support.
First, create dynamic content for each language and copy the generated placeholder. Then, replace the email message body content with this dynamic content placeholder. Remember, dynamic content translations are only supported for main Zendesk languages, not language variants.
More related questions
Can Zendesk CSAT surveys be sent in multiple languages?
Yes, Zendesk CSAT surveys can be sent in multiple languages. The survey section automatically translates to match the language set in the requester's user profile. If the user's language is a variant of a supported language, the survey defaults to…
What happens if a user's language is a variant of a supported language in Zendesk CSAT surveys?
If a user's language is a variant of a supported language in Zendesk CSAT surveys, the survey content will default to English (US). This ensures that the survey is still understandable even if the exact language variant isn't supported. To avoid…
Can I display Zendesk CSAT surveys in two languages simultaneously?
Currently, Zendesk CSAT surveys display in the language set in the user's profile, and there isn't a built-in feature to display surveys in two languages simultaneously. However, you can customize the email content using dynamic content to include…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
