Accessing Pre-Installation Data in Zendesk WFM
Learn if you can access data from before installing Zendesk WFM. Understand data tracking and historical data collection for forecasting.
Can I access data from before installing Zendesk WFM?
No, you cannot access data from before installing Zendesk WFM. Once you have installed Zendesk Workforce Management (WFM), it starts tracking your agents' activity and performance from that point forward. This means you can only report on performance and occupancy rates from the time of installation onwards.
However, you do have the option to collect up to two years of historical data for forecasting purposes. This can be useful for planning and predicting future trends based on past data. For more detailed information, you can refer to the originalZendesk help article.
More related questions
How does Zendesk WFM track agent performance?
Zendesk WFM tracks agent performance from the moment it is installed. It begins monitoring your agents' activity and performance metrics, allowing you to generate reports on their performance and occupancy rates. This tracking is crucial for…
What historical data can be collected in Zendesk WFM?
In Zendesk WFM, you can collect up to two years of historical data for forecasting purposes. This feature allows you to analyze past trends and make informed predictions about future performance. While you can't retroactively report on productivity…
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