Test New Agent Signature Setup in Zendesk
How can I test my new agent signature setup in Zendesk?
Testing your new agent signature setup in Zendesk ensures that the correct signatures appear in email notifications to end users.
After setting up your cloned triggers and adding liquid markup for signatures, create a test ticket to simulate the workflow. Although the signature won't appear directly on the ticket, it will be visible in the email notifications sent to end users. This allows you to verify that the correct signature is being used for each brand and ticket group, ensuring your setup is functioning as intended.
More related questions
How can I create different agent signatures for each brand in Zendesk?
To create different agent signatures for each brand in Zendesk, you need to clone your email triggers for each brand. This involves using liquid markup to customize the signature text based on the ticket group. Start by opening the standard…
What is the process to clone email triggers in Zendesk for different brands?
Cloning email triggers in Zendesk for different brands allows you to customize agent signatures. The process involves duplicating existing triggers and modifying them for each brand. First, open the standard triggers you want to clone, such as…
How do I use liquid markup to customize agent signatures in Zendesk?
Liquid markup is used in Zendesk to customize agent signatures based on ticket groups. This allows for dynamic signature changes in email notifications. To use liquid markup, add it to the email body field of your cloned triggers. Use the {% case…
Why should I deactivate original triggers when creating brand-specific ones in Zendesk?
Deactivating original triggers when creating brand-specific ones in Zendesk is a best practice to prevent conflicts and ensure the correct triggers are used. When you clone triggers for each brand, the original triggers might still be active, which…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
