Deactivate Original Triggers for Brand-Specific Setup
Why should I deactivate original triggers when creating brand-specific ones in Zendesk?
Deactivating original triggers when creating brand-specific ones in Zendesk is a best practice to prevent conflicts and ensure the correct triggers are used.
When you clone triggers for each brand, the original triggers might still be active, which can lead to duplicate notifications or incorrect signatures being sent. By deactivating the original triggers, you ensure that only the brand-specific triggers are active, allowing for precise control over the email notifications and signatures sent to end users. This helps maintain a clean and organized trigger setup.
More related questions
How can I create different agent signatures for each brand in Zendesk?
To create different agent signatures for each brand in Zendesk, you need to clone your email triggers for each brand. This involves using liquid markup to customize the signature text based on the ticket group. Start by opening the standard…
What is the process to clone email triggers in Zendesk for different brands?
Cloning email triggers in Zendesk for different brands allows you to customize agent signatures. The process involves duplicating existing triggers and modifying them for each brand. First, open the standard triggers you want to clone, such as…
How do I use liquid markup to customize agent signatures in Zendesk?
Liquid markup is used in Zendesk to customize agent signatures based on ticket groups. This allows for dynamic signature changes in email notifications. To use liquid markup, add it to the email body field of your cloned triggers. Use the {% case…
How can I test my new agent signature setup in Zendesk?
Testing your new agent signature setup in Zendesk ensures that the correct signatures appear in email notifications to end users. After setting up your cloned triggers and adding liquid markup for signatures, create a test ticket to simulate the…
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