Cloning email triggers in Zendesk for different brands allows you to customize agent signatures. The process involves duplicating existing triggers and modifying them for each brand.
First, open the standard triggers you want to clone, such as 'Notify requester of new proactive ticket'. Create a clone for each brand and rename it to include the brand name. It's recommended to deactivate the original trigger to avoid conflicts. In each cloned trigger, add a condition to specify the brand and use liquid markup to define the signature for each ticket group. Save your changes and test the setup to ensure it works as expected.
To create different agent signatures for each brand in Zendesk, you need to clone your email triggers for each brand. This involves using liquid markup to customize the signature text based on the ticket group. Start by opening the standard…
Liquid markup is used in Zendesk to customize agent signatures based on ticket groups. This allows for dynamic signature changes in email notifications. To use liquid markup, add it to the email body field of your cloned triggers. Use the {% case…
Deactivating original triggers when creating brand-specific ones in Zendesk is a best practice to prevent conflicts and ensure the correct triggers are used. When you clone triggers for each brand, the original triggers might still be active, which…
Testing your new agent signature setup in Zendesk ensures that the correct signatures appear in email notifications to end users. After setting up your cloned triggers and adding liquid markup for signatures, create a test ticket to simulate the…