Managing Agent Roles and Permissions in Zendesk
Learn how to manage agent roles and permissions in Zendesk. Understand the process of editing roles to control permissions.
How can I manage agent roles and permissions in Zendesk?
Managing agent roles and permissions in Zendesk involves editing the roles themselves, as individual permissions cannot be changed directly for agents with assigned roles.
To manage permissions effectively, consider the needs of all agents with the same role. If a change is necessary, update the role, which will apply to all agents assigned to it. For unique permission needs, create a new role tailored to those requirements and assign it to the relevant agents.
More related questions
Can I edit an agent's permissions in Zendesk if they have a role assigned?
No, you cannot directly edit an agent's permissions if they have a role assigned. Instead, you need to edit the role itself, which will apply changes to all agents with that role. This means any modifications you make will affect every agent…
What should I do if I need to change an agent's permissions in Zendesk?
To change an agent's permissions in Zendesk, you need to edit the role assigned to them. This is because individual permissions cannot be altered without affecting the entire role. When you modify a role, all agents with that role will experience…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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