Editing Agent Permissions with Assigned Roles in Zendesk
Learn how to manage agent permissions in Zendesk when roles are assigned. Understand the process of editing roles to change permissions.
Can I edit an agent's permissions in Zendesk if they have a role assigned?
No, you cannot directly edit an agent's permissions if they have a role assigned. Instead, you need to edit the role itself, which will apply changes to all agents with that role. This means any modifications you make will affect every agent assigned to that specific role.
If you need to make changes to an agent's permissions, consider whether those changes should apply to all agents with the same role. If not, you might need to create a new role with the desired permissions and assign it to the agent. For more detailed guidance, you can refer to the article onCreating and editing roles in Zendesk WFM.
More related questions
What should I do if I need to change an agent's permissions in Zendesk?
To change an agent's permissions in Zendesk, you need to edit the role assigned to them. This is because individual permissions cannot be altered without affecting the entire role. When you modify a role, all agents with that role will experience…
How can I manage agent roles and permissions in Zendesk?
Managing agent roles and permissions in Zendesk involves editing the roles themselves, as individual permissions cannot be changed directly for agents with assigned roles. To manage permissions effectively, consider the needs of all agents with the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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