Difference Between Update Ticket ID and Ticket ID
What is the difference between Update ticket ID and Ticket ID in Zendesk's Updates history dataset?
The key difference between Update ticket ID and Ticket ID in Zendesk's Updates history dataset is how they handle deleted tickets. Update ticket ID includes deleted tickets in the results, while Ticket ID does not.
This distinction is important when reporting on ticket deletions. The Updates history dataset allows you to include deleted tickets in your reports, which is not possible with the Tickets dataset. If you add any ticket-level attribute to an Updates history report, it will exclude all deleted tickets unless you use the Update ticket ID attribute. For more details, you can refer to theoriginal article.
More related questions
How does the Updates history dataset handle deleted tickets in Zendesk?
The Updates history dataset in Zendesk includes deleted tickets when using the Update ticket ID attribute. This is unlike the Ticket ID attribute, which excludes deleted tickets. This feature is particularly useful for reporting on ticket…
Why are deleted tickets excluded from the Tickets dataset in Zendesk?
Deleted tickets are excluded from the Tickets dataset in Zendesk to maintain data integrity and focus on active tickets. However, the Updates history dataset provides a way to include them. By using the Update ticket ID attribute in the Updates…
Can I report on deleted tickets in Zendesk?
Yes, you can report on deleted tickets in Zendesk by using the Updates history dataset with the Update ticket ID attribute. This attribute includes deleted tickets in your reports, unlike the Ticket ID attribute, which excludes them. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
