Troubleshooting Email Sync Issues in Zendesk Sell
Why are my emails not syncing in Zendesk Sell?
If your emails aren't syncing in Zendesk Sell, there could be several reasons. First, ensure that the email address is correctly added to the lead or contact profile. If the email address is missing or incorrect, the emails won't appear in Sell. Additionally, check if the email sender is on your blocklist, as this will prevent emails from syncing.
Another common issue is permissions; if you don't have permission to view certain leads or contacts, their emails won't sync. Also, if an email address is used by more than one person, emails will only sync to the first record created. Lastly, remember that emails deleted outside of Sell will also be removed from Sell, and emails in subfolders won't sync as only the inbox and outbox are synchronized. For more details, visit theoriginal Zendesk help article.
More related questions
How can I check if an email address is blocklisted in Zendesk Sell?
To check if an email address is blocklisted in Zendesk Sell, you need to review your blocklist settings. The blocklist feature prevents Sell from tracking email conversations with specific leads and contacts. If an email sender is blocklisted,…
What should I do if an email address is used by multiple contacts in Zendesk Sell?
If an email address is used by multiple contacts in Zendesk Sell, emails will only sync to the first record created. This can cause issues if you expect emails to appear under multiple contacts. To identify duplicates, use the global search feature…
Why are emails deleted outside of Zendesk Sell also removed from Sell?
Emails deleted outside of Zendesk Sell are also removed from Sell because the email integration mirrors your external email account. This means any changes, like deletions, made in your email client will reflect in Sell. If you can't find an email…
How can I ensure emails in subfolders sync with Zendesk Sell?
Unfortunately, emails stored in subfolders won't sync with Zendesk Sell, as the integration only synchronizes the inbox and outbox folders. This means any emails you want to track in Sell should remain in these main folders. To ensure important…
What should I do if emails are not displayed in the activity feed in Zendesk Sell?
If emails are not displayed in the activity feed in Zendesk Sell, it might be due to the activity feed filters. On a lead, contact, or deal card, you can filter what is displayed in the activity feed. Ensure that the 'Emails' activity type is…
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