Setting Up Assignment Conditions in Zendesk QA
Discover how to set up assignment conditions in Zendesk QA by creating and converting filters.
How can I set up assignment conditions in Zendesk QA?
Setting up assignment conditions in Zendesk QA involves creating filters in the conversation view. These filters can then be converted into assignments to streamline conversation management.
By customizing these filters, you can ensure that conversations are assigned based on specific criteria that suit your workflow. This setup helps in organizing and reviewing conversations more efficiently.
More related questions
What do the assignment conditions in Zendesk QA mean?
Assignment conditions in Zendesk QA are essentially filters that help manage conversations. These conditions are similar to conversation filters, allowing you to create a set of filters in the conversation view and then convert them into…
Are assignment conditions and conversation filters the same in Zendesk QA?
Yes, assignment conditions in Zendesk QA are the same as conversation filters. They allow you to create a set of criteria to manage and assign conversations effectively. By using these filters, you can convert them into assignments, which helps in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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