Making First Name Mandatory in Zendesk Leads
Learn if you can make the first name mandatory when creating a lead in Zendesk. Understand the default requirements for lead creation.
Can I make the first name mandatory when creating a lead in Zendesk?
Unfortunately, you cannot make the first name mandatory when creating a lead in Zendesk. The system automatically requires a last name, but the first name remains optional.
This means that while you can ensure that every lead has a last name, you won't be able to enforce the same requirement for the first name. For more details, you can refer to the originalZendesk article.
More related questions
What happens if I import contacts without a last name in Zendesk?
If you try to import contacts without a last name in Zendesk, the import will fail. The system requires a last name for each contact to successfully complete the import process. To avoid this issue, ensure that there is something in the 'last name'…
Is it possible to import leads with only a company name in Zendesk?
Yes, you can import leads with only a company name in Zendesk. While the system requires a last name for contacts, it allows you to upload leads with just a company name and no first name. This flexibility can be useful if you have leads where the…
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