Permissions Needed for Zendesk Call Transfer Report
What permissions and subscriptions are needed to create a call transfer report in Zendesk Explore?
To create a call transfer report in Zendesk Explore, you need specific permissions and subscriptions. You must have Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and a subscription to Zendesk Talk.
These requirements ensure you have access to the necessary tools and data to build and customize reports effectively. With these permissions, you can follow the steps to create a report that displays the number of calls transferred to a group, as detailed in the help documentation.
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