Is Chat Included in Zendesk Suite Plan?
Discover if Chat is included in your Zendesk Suite plan. Learn about account creation dates and linking requirements.
Is Chat included in my Zendesk Suite plan?
Yes, if your account was created after January 31, 2021, Chat is already included as part of your Zendesk Suite plan. This means you don't need to take any additional steps to link Chat with your Zendesk Support account.
For those with accounts created before this date, you may need to manually link your Legacy Zendesk Chat account with your Support account. Follow the instructions provided in the Zendesk help documentation to complete this process.
More related questions
How do I link my Legacy Zendesk Chat account with my Zendesk Support account?
To link your Legacy Zendesk Chat account with your Zendesk Support account, you need to sign in to Chat. Simply open the Zendesk Products, navigate to Chat, and enter your credentials on the Chat sign-in page. Follow the on-screen instructions to…
What should I do if I accidentally created a new Zendesk account?
If you accidentally created a new Zendesk account, the best course of action is to contact Zendesk Customer Support. They can assist you in resolving the issue and ensure that your accounts are properly linked. Mistakes happen, and Zendesk's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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