New UI Approaches in Zendesk Agent Workspace
What are the new UI approaches discussed in the Zendesk PM Roundtable?
The new UI approaches aim to enhance the reading experience in the ticket UI. These include using colors to distinguish between agent and end-user messages, which helps in quickly identifying who said what. Additionally, keyboard controls are being introduced to allow agents to skip through messages more efficiently, and channel icons are being added to quickly gather channel information.
These changes are designed to help agents read faster and be more productive when resolving tickets. By making the interface more intuitive, Zendesk hopes to streamline the workflow for agents, allowing them to focus more on customer interactions and less on navigating the system. For more details, you can check the originalZendesk article.
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