Access Metrics in Zendesk Explore
Discover how to access metrics and attributes in Zendesk Explore through the report editor. Learn more with detailed guides.
How do I access metrics and attributes in Zendesk Explore?
To access metrics and attributes in Zendesk Explore, you need to go through the report editor. There isn't a separate section for them; they are integrated into the report creation and editing process.
This setup allows you to work with metrics and attributes directly as you build or modify your reports. For more detailed instructions, refer to the articles 'Editing metrics and attributes' and 'Getting started with custom metrics and attributes'.
More related questions
Where can I manage custom metrics and attributes in Zendesk Explore?
You can manage custom metrics and attributes directly within the report editor in Zendesk Explore. There isn't a central location for these; instead, you access them while editing your reports. Explore comes with hundreds of default metrics and…
Does Zendesk Explore have default metrics and attributes?
Yes, Zendesk Explore comes with hundreds of default metrics and attributes. These are readily available for you to use when creating and editing reports. For a comprehensive understanding of these default options, you can refer to the article…
Is there a central location for managing metrics in Zendesk Explore?
No, there isn't a central location for managing metrics in Zendesk Explore. Instead, you manage them within the report editor. This means that as you create or update reports, you can access and modify metrics and attributes directly. For more…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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