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Configuring Different Bot Behaviors in Zendesk

Learn how to configure different bot behaviors for various channels in Zendesk using integration settings.

How can I configure different bot behaviors for different channels in Zendesk?

To configure different bot behaviors for different channels in Zendesk, you need to work with the third-party bot developer. They must set up the source integration to pass control to the Zendesk bot for specific brands.

This involves creating a flow that includes the integration ID, ensuring that the correct bot handles conversations for each brand. This setup allows for customized bot interactions based on the channel and brand requirements.


More related questions

Can I use both a Zendesk bot and a third-party bot in different brand Web Widgets?

Yes, you can use both a Zendesk bot and a third-party bot in different brand Web Widgets, but there are some considerations. When you install a third-party bot, it becomes the main bot for all messaging channels under the same Sunshine…

What happens when I install a third-party bot in Zendesk messaging?

Installing a third-party bot in Zendesk messaging makes it the main bot for all messaging channels. This is because all channels are managed under the same Sunshine Conversations app, which defaults to the third-party bot. If you want different…

Why does a third-party bot become the main bot in Zendesk messaging?

A third-party bot becomes the main bot in Zendesk messaging because all messaging channels are managed under the same Sunshine Conversations app. This setup defaults to the third-party bot for all channels. To change this default behavior, the…

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