Post-Chat Attachment Security in Zendesk
Discover how Zendesk secures chat attachments after a chat ends, requiring sign-in for access.
What happens to chat attachments after a chat ends in Zendesk?
After a chat ends in Zendesk, secure chat attachments require authentication to be accessed. This means that both agents and end users must sign in to view or download any attachments related to a ticket.
This feature is designed to enhance security by ensuring that only authorized users can access sensitive information. It's important to note that this setting does not apply to attachments in social or web messaging tickets.
More related questions
How do I enable secure chat attachments in Zendesk Agent Workspace?
To enable secure chat attachments in Zendesk Agent Workspace, you need to adjust your Support settings. This feature ensures that attachments are only accessible during an ongoing chat. Once the chat ends, both agents and end users must sign in to…
Can I enable secure attachments for social or web messaging tickets in Zendesk?
No, the secure attachments setting in Zendesk does not apply to social or web messaging tickets. This feature is specifically for chat attachments within the Zendesk Agent Workspace. If you need to secure attachments in other types of tickets, you…
How can I enable .doc file attachments in Zendesk Chat?
To enable .doc file attachments in Zendesk Chat, you need to adjust the settings in your Chat dashboard. This allows you to specify which file types can be sent during a chat. Sign in as a Chat admin, open the Chat dashboard, and navigate to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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