Enable Secure Chat Attachments in Zendesk
How do I enable secure chat attachments in Zendesk Agent Workspace?
To enable secure chat attachments in Zendesk Agent Workspace, you need to adjust your Support settings. This feature ensures that attachments are only accessible during an ongoing chat. Once the chat ends, both agents and end users must sign in to view or download ticket attachments.
To enable this, go to the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. Scroll to 'Attachments' and under the 'Settings' tab, select 'Enable secure downloads'. Don't forget to click 'Save tab' to apply the changes. For more details, you can refer to theoriginal documentation.
More related questions
What happens to chat attachments after a chat ends in Zendesk?
After a chat ends in Zendesk, secure chat attachments require authentication to be accessed. This means that both agents and end users must sign in to view or download any attachments related to a ticket. This feature is designed to enhance…
Can I enable secure attachments for social or web messaging tickets in Zendesk?
No, the secure attachments setting in Zendesk does not apply to social or web messaging tickets. This feature is specifically for chat attachments within the Zendesk Agent Workspace. If you need to secure attachments in other types of tickets, you…
How can I enable .doc file attachments in Zendesk Chat?
To enable .doc file attachments in Zendesk Chat, you need to adjust the settings in your Chat dashboard. This allows you to specify which file types can be sent during a chat. Sign in as a Chat admin, open the Chat dashboard, and navigate to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
