New Developer Tools in Zendesk - May 2023
What new tools are available for Zendesk developers in May 2023?
Zendesk developers can now manage agent availability via APIs with the new Agent Availability API. This API provides real-time agent availability information across Zendesk channels and allows updates to agents' unified statuses. Additionally, the Changelog in the Developer Portal offers a filterable list of significant changes, additions, and updates related to Zendesk APIs and SDKs.
More related questions
What are the new features in Zendesk Explore as of May 2023?
Zendesk Explore has introduced lookup relationship fields for datasets that support custom fields. This feature is available in folders like Ticket custom fields, Requester/User organization custom fields, and Requester/user custom fields….
How has the Zendesk Suite changed in May 2023?
As of May 2023, Sunshine Conversations are now included with Zendesk Suite Professional plans and above for plans purchased after April 13, 2023. However, customers still need to purchase usage and support separately. New add-ons for Sunshine…
What are the new capabilities in Zendesk Guide as of May 2023?
Zendesk Guide now allows you to search the content block list to quickly find the block you need. This feature includes a new search field for easy access to content blocks in your articles. Additionally, the number of images you can upload and use…
What improvements have been made to Zendesk Messaging and bots?
In May 2023, Zendesk introduced Sunshine Conversation configuration in the Admin Center for users with a Sunshine Conversations license or on Suite Professional or above. Additionally, improvements to answer flow steps now allow up to 10 button…
What are the new features in Zendesk Admin Center as of May 2023?
The Zendesk Admin Center now supports webhook subscriptions to Guide events. This allows you to send requests based on organization, user, help center, or community activity using the subscription connection method. For a list of supported event…
How does article verification work in Zendesk's help center?
Article verification is crucial for maintaining a healthy and up-to-date knowledge base. It involves setting article verification rules and managing reminder emails. This process can be complex, but understanding it is essential for implementing a…
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