Viewing Restricted Articles from Zendesk Emails
Understand how to access restricted articles from Zendesk email notifications and the login requirements.
Can restricted articles be viewed directly from Zendesk email notifications?
Restricted articles cannot be viewed directly from Zendesk email notifications. Instead, the email provides a notification and a link to view the article in the help center. Users must log in and have the necessary permissions to access the restricted content.
More related questions
How can I allow restricted content in Zendesk article email notifications?
To allow restricted content in Zendesk article email notifications, you need to adjust your Guide settings. In the Guide, click the Settings icon in the sidebar. Under the Security section, select the option to allow email notifications for…
What happens when a new article is published in a Zendesk section?
When a new article is published in a Zendesk section, notification emails are sent to users following that section. For public articles, the email includes the full content and up to the first five images of the article. For restricted articles,…
How are images handled in Zendesk article email notifications?
In Zendesk article email notifications, images are embedded directly in the body of the email. However, this is limited to the first five images of the article. This applies to public articles, ensuring that recipients can view a preview of the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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