If your calls aren't being recorded in Zendesk Sell, it could be due to several reasons. First, ensure that the 'Record all calls' option is enabled by an admin. Also, check if your account has sufficient voice credits, as calls won't be recorded if funds are low. Additionally, make sure you're using the correct calling options, such as 'Call directly' or 'Call via Bridge Phone Number'. Calls made through other methods or to non-Sell Voice numbers won't be recorded. For more troubleshooting tips, visit theZendesk help page.
To enable call recording in Zendesk Sell, an admin must select the 'Record all calls' option. This setting ensures that all users can record calls. You can update this feature by navigating to **Settings > Tools > Voice and Text > Recordings…
To add voice credits to your Zendesk Sell account, an admin needs to navigate toSettings > Tools > Voice and Text > Logs and Billing. From there, follow the instructions to add credit to your account. It's important to maintain sufficient…
If your call recordings are missing in Zendesk Sell, start by using the global search bar to find the phone number you called. Check for duplicate records, as the recording might be saved under a different entry. You can delete duplicates or merge…
To save a call recording in Zendesk Sell, select 'Save' after the call is complete. You can manage recordings by clicking the trash can icon in the call summary box to delete them. If you need to restrict access to recordings, manage user…