Troubleshoot Shopify-Zendesk Reconnection Issues
Learn steps to take if reconnecting Shopify and Zendesk doesn't resolve your integration issues.
What should I do if reconnecting Shopify and Zendesk doesn't work?
If reconnecting Shopify and Zendesk doesn't resolve the issue, ensure that all necessary permissions are granted to the Shopify administrator. If the problem persists, try disconnecting and reconnecting your Shopify storefronts from the Admin Center. Sometimes, issues may resolve themselves after a short period, as experienced by some users.
More related questions
Why do I get the 'Oops, something went wrong' error when connecting Shopify to Zendesk?
The 'Oops, something went wrong' error occurs when the Shopify administrator lacks the necessary permissions to install the integration. To resolve this, ensure the administrator has permissions for General > Orders, General > Customers, General >…
What permissions are needed to connect Shopify with Zendesk?
To connect Shopify with Zendesk, the administrator must have specific permissions in Shopify. These include permissions for General > Orders, General > Customers, General > Apps and channels, Online store > Themes, and Administration > Manage…
How can I resolve the Shopify connection error in Zendesk?
If you're facing a Shopify connection error in Zendesk, it might be due to insufficient admin privileges in Shopify. Ensure the administrator has the required permissions for orders, customers, apps and channels, themes, and manage settings. After…
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