Troubleshoot Credit Card Update Issues on Zendesk
What should I do if I can't save my new credit card information on Zendesk?
If you're having trouble saving your new credit card information on Zendesk, it might be due to a browser-related issue or incomplete fields. Try using a different browser or device to see if the problem persists.
Ensure that all required fields are filled out correctly. If the issue continues, consider reaching out to Zendesk Customer Support for further assistance. They can help troubleshoot the problem and ensure your payment information is updated successfully.
More related questions
How do I update the credit card on file for my Zendesk account?
To update the credit card on file for your Zendesk account, you need to be the account owner. If you're unsure who the account owner is, you can refer to the article: Who is the owner of my account? Once you have confirmed your role, navigate to…
Can I remove the credit card information from my Zendesk account?
You can remove your credit card information from your Zendesk account by switching to another payment method. However, if you pay for your subscription using a credit card, you cannot manually remove all credit card information. You can replace the…
How can I change the billing information on my Zendesk invoice?
To change the billing information on your Zendesk invoice, you will need to update the credit card on file. Follow the steps to access the Admin Center and navigate to Billing > Payment to make changes. If you need to make specific changes to the…
Who can update the billing information on a Zendesk account?
Only the account owner can update the billing information on a Zendesk account. If you're not sure who the account owner is, you can refer to the article: Who is the owner of my account? The account owner has the necessary permissions to access the…
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