Agents can respond to Instagram messages directly from the Zendesk agent interface.
Once Instagram is connected as a channel, agents should use the Zendesk interface to reply to customer messages. This ensures that all interactions are properly threaded to the ticket. If an agent comments directly on Instagram, it won't be linked to the ticket in Zendesk, which can disrupt the communication flow.
Yes, you can use Instagram Direct with your Zendesk trial account, but there are specific requirements. To connect Instagram Direct, your account must be on the Zendesk Suite or a Support plan with the social messaging add-on. Additionally, you…
To connect Instagram to Zendesk, your account must meet certain requirements. Firstly, you need to be on the Zendesk Suite or have a Support plan with the social messaging add-on. Additionally, the Zendesk Agent Workspace must be enabled. Once…
If you can't add Instagram as a channel in Zendesk, it might be due to unmet requirements. Ensure that your account is on the Zendesk Suite or a Support plan with the social messaging add-on, and that the Zendesk Agent Workspace is enabled. If…