Limitations of Zendesk Chat Trigger Conditions
Understand the limitations of Zendesk Chat trigger conditions. Learn why you can't combine 'any' and 'all' conditions and how to plan your triggers effectively.
What are the limitations of Zendesk Chat trigger conditions?
Zendesk Chat triggers have a limitation where you cannot combine 'any' and 'all' conditions. This means you must choose one method of condition evaluation when setting up your triggers. The 'Check all of the following conditions' option requires all conditions to be true, while 'Check any of the following conditions' activates the trigger if any condition is met.
This limitation requires careful planning of your trigger conditions to ensure they function as intended. For more guidance, refer to the Zendesk Chat triggers documentation.
More related questions
Can I use both 'any' and 'all' conditions in Zendesk Chat triggers?
No, you cannot use both 'any' and 'all' conditions in Zendesk Chat triggers. When setting up a Chat trigger, you must choose either 'Check all of the following conditions' or 'Check any of the following conditions' from the dropdown field. This…
How do I choose between 'any' and 'all' conditions for Chat triggers?
When setting up a Chat trigger in Zendesk, you need to choose between 'any' and 'all' conditions. This choice determines how the trigger will evaluate the conditions you've set. Selecting 'Check all of the following conditions' means every…
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