Do Sales Reps Need Unique Numbers in Zendesk Sell?
Discover why each sales rep requires a unique number in Zendesk Sell and how masking can help.
Do sales reps need separate numbers in Zendesk Sell?
Yes, each sales rep needs their own unique Sell Voice number in Zendesk Sell. However, they can all use the same outbound caller ID by masking their numbers.
This allows for a unified appearance when making calls, which can be beneficial for branding and customer recognition. For more information, check out the article onMasking numbers in Sell Voice.
More related questions
Can all sales reps use the same Zendesk Sell Voice number?
Each sales rep in Zendesk Sell must have their own Voice number, but they can mask it with a common number. This means that while each rep has a unique number, they can all appear to be calling from the same number by using the masking feature….
How can sales reps appear to call from the same number in Zendesk Sell?
Sales reps can appear to call from the same number by using the masking feature in Zendesk Sell. Each rep has their own number but can mask it to show a common caller ID. This feature is useful for maintaining a consistent business presence and can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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