image for site

Flagging Articles in Knowledge Capture App

Learn how to flag articles in the Knowledge Capture app to maintain your knowledge base.

What is the process for flagging articles in the Knowledge Capture app?

Flagging articles in the Knowledge Capture app is a straightforward process that helps you identify content that needs attention or updates. This feature is particularly useful for maintaining the accuracy and relevance of your knowledge base. Remember, the app will be discontinued on August 29, 2024, so it's a good idea to start looking for alternative solutions.


More related questions

When will the Knowledge Capture app be discontinued?

The Knowledge Capture app will be discontinued on August 29, 2024. This means that after this date, the app will no longer be available for use. If you're currently using the app, it's important to plan for this change and explore alternative…

How can I search and link articles using the Knowledge Capture app?

The Knowledge Capture app allows you to search and link articles directly within your workflow. This feature is designed to help you quickly find relevant information and link it to your support tickets, enhancing the efficiency of your support…

How do I create articles using the Knowledge Capture app?

Creating articles with the Knowledge Capture app is designed to be an easy process, allowing you to quickly add new content to your knowledge base. This feature supports the continuous growth and updating of your knowledge resources. Keep in mind…

What workflows are available for created and flagged articles in the Knowledge Capture app?

The Knowledge Capture app provides workflows for managing both created and flagged articles, helping you streamline your content management process. These workflows ensure that your knowledge base remains up-to-date and relevant. However, with the…

How can I view a list of articles created using the Knowledge Capture app?

Viewing a list of articles created with the Knowledge Capture app is a feature that allows you to easily track and manage your content. This helps in maintaining an organized and efficient knowledge base. As the app will be discontinued on August…

How can I analyze my activity in the Knowledge Capture app?

Analyzing your activity in the Knowledge Capture app provides insights into how your knowledge base is being used and can help identify areas for improvement. This feature is valuable for optimizing your support processes. With the app's…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites