Zendesk Email Notification Limitations
Why doesn't Zendesk send notifications to all user emails?
Zendesk's current system is designed to send notifications only to the primary email address of a user. This design choice has been a point of frustration for many users who have multiple email addresses.
The system uses secondary emails for identification but not for sending notifications. While there are workarounds, they are not ideal for all situations, and many users have expressed the need for a more robust solution.
More related questions
How can I send Zendesk email notifications to secondary emails?
Zendesk primarily sends email notifications to the primary email address associated with a user account. Secondary email addresses are used for identification purposes but do not receive outgoing email ticket updates. If the primary email is…
What happens if a primary email is undeliverable in Zendesk?
If a primary email is undeliverable, Zendesk will attempt to send ticket updates to the secondary email address. This ensures that important communications are not missed if the primary email fails. However, this is a fallback mechanism and not a…
Is there a workaround to send emails to secondary addresses in Zendesk?
Yes, there is a workaround to send emails to secondary addresses in Zendesk. You can create an email target for a secondary email address and use it in your triggers and automations. However, this method is recommended only for limited use as it is…
Can I automate sending Zendesk notifications to secondary emails?
Automating the sending of Zendesk notifications to secondary emails is possible through creating email targets and using them in triggers and automations. However, this approach is not scalable and is recommended only for limited use cases. It…
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