Understanding Content Blocks in Zendesk Articles
What are content blocks in Zendesk articles?
Content blocks allow you to insert the same content across multiple articles easily. They were initially an opt-in feature, requiring manual activation for each article. Now, they are enabled by default in all new and existing articles, streamlining the process for users.
This change means you can use content blocks in newly created articles without needing to save them first. This update aims to improve workflow efficiency by removing the extra step of enabling content blocks manually. For more details, you can check theoriginal announcement.
More related questions
How does the new content block feature affect Zendesk users?
The new content block feature simplifies the process for Zendesk users by making content blocks available by default in all new and existing articles. This means you can start using content blocks immediately without any additional setup. For…
Do I need to take any action to use content blocks in Zendesk?
No action is required on your part to use content blocks in Zendesk. They are now enabled by default in all new and existing articles, so you can start using them right away. If you're interested in learning more about how to effectively use…
Why did Zendesk make content blocks default in new articles?
Zendesk made content blocks default in new articles to streamline the content creation process and eliminate unnecessary steps. Previously, users had to manually enable content blocks for each article, which was seen as a hindrance to workflow…
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