Impact of Default Content Blocks on Zendesk Users
Discover how the default availability of content blocks in Zendesk articles enhances user experience by streamlining content management.
How does the new content block feature affect Zendesk users?
The new content block feature simplifies the process for Zendesk users by making content blocks available by default in all new and existing articles. This means you can start using content blocks immediately without any additional setup.
For Enterprise customers, the content blocks icon will now appear in the article toolbar for every article you create. This change eliminates the need for extra clicks, making your workflow more efficient and seamless.
More related questions
What are content blocks in Zendesk articles?
Content blocks allow you to insert the same content across multiple articles easily. They were initially an opt-in feature, requiring manual activation for each article. Now, they are enabled by default in all new and existing articles,…
Do I need to take any action to use content blocks in Zendesk?
No action is required on your part to use content blocks in Zendesk. They are now enabled by default in all new and existing articles, so you can start using them right away. If you're interested in learning more about how to effectively use…
Why did Zendesk make content blocks default in new articles?
Zendesk made content blocks default in new articles to streamline the content creation process and eliminate unnecessary steps. Previously, users had to manually enable content blocks for each article, which was seen as a hindrance to workflow…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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