Editing Closed Tickets in Zendesk
Learn why closed tickets in Zendesk cannot be edited, even if they show as 'Solved'. Understand the restrictions on closed tickets.
Can I edit closed tickets in Zendesk?
No, you cannot edit closed tickets in Zendesk. Once a ticket is in a closed state, it is locked from further edits. This is true even if the ticket shows a 'Solved' status due to custom ticket statuses being activated. The 'Solved' label indicates the status at the time of closure, but the ticket remains uneditable.
More related questions
Why is the 'Closed' ticket status missing from my Zendesk tickets?
The 'Closed' ticket status might be missing because closed tickets retain the 'Solved' status when custom ticket statuses are activated. Even though they show as 'Solved', these tickets are indeed in a 'closed' state and cannot be edited. This is…
What happens to closed tickets in Zendesk with custom statuses?
In Zendesk, when custom ticket statuses are used, closed tickets will display the 'Solved' status instead of 'Closed'. This means that while the ticket appears as 'Solved', it is actually in a closed state and cannot be edited. This is a feature of…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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