Preventing Future Zendesk Talk Incidents
What steps are being taken to prevent future Zendesk Talk incidents?
To prevent future incidents similar to the one on December 12, 2023, Zendesk is taking several steps. These include improving existing monitoring tools to better detect spikes in errors related to the Talk service provider and creating additional alerts to ensure timely responses to potential issues.
These measures aim to enhance the overall reliability and stability of the Talk service, minimizing the risk of similar incidents occurring in the future.
More related questions
What happened during the Zendesk Talk service incident on December 12, 2023?
On December 12, 2023, Zendesk Talk experienced issues with inbound and outbound calls across all Pods. The incident occurred between 01:34 AM and 04:55 AM UTC, affecting customers' ability to make and receive calls. The problem was traced back to…
How was the Zendesk Talk service issue on December 12, 2023 resolved?
The Zendesk Talk service issue on December 12, 2023, was resolved by rolling back the incorrect configuration changes. The Talk service provider identified that an incomplete test configuration was deployed, which led to errors. By rolling back…
What was the root cause of the Zendesk Talk incident on December 12, 2023?
The root cause of the Zendesk Talk incident on December 12, 2023, was an incomplete test configuration that was incorrectly deployed by system automation. This deployment affected a portion of the voice call service fleet, leading to a cascade of…
Where can I find more information about Zendesk system status?
For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
