The Zendesk Talk service issue on December 12, 2023, was resolved by rolling back the incorrect configuration changes. The Talk service provider identified that an incomplete test configuration was deployed, which led to errors. By rolling back these changes, the service was gradually restored.
Zendesk's engineering teams also worked to remediate and recover services, ensuring that all stuck reservations were cleared. The issue was fully resolved by 05:20 UTC, and normal service resumed.
On December 12, 2023, Zendesk Talk experienced issues with inbound and outbound calls across all Pods. The incident occurred between 01:34 AM and 04:55 AM UTC, affecting customers' ability to make and receive calls. The problem was traced back to…
The root cause of the Zendesk Talk incident on December 12, 2023, was an incomplete test configuration that was incorrectly deployed by system automation. This deployment affected a portion of the voice call service fleet, leading to a cascade of…
To prevent future incidents similar to the one on December 12, 2023, Zendesk is taking several steps. These include improving existing monitoring tools to better detect spikes in errors related to the Talk service provider and creating additional…
For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…