Emails During Zendesk Account Suspension
What happens to emails sent to my Zendesk account during suspension?
Emails sent to your Zendesk support addresses while your account is suspended will be ignored, and no tickets will be created. Once your account is reactivated, you can manually forward these missed emails to Zendesk, and they will then generate tickets. Keep in mind that this process might cause a discrepancy in timestamps, as the creation date and time of the ticket may differ from when you originally received the email. For more details, you can refer to the originalZendesk article.
More related questions
Can I recover emails sent to my suspended Zendesk account?
Yes, you can recover emails sent to your Zendesk account during suspension by manually forwarding them once your account is active again. These emails will then generate tickets in Zendesk. However, be aware that the ticket creation date might…
Will tickets be created for emails received during Zendesk suspension?
No, tickets will not be created for emails received while your Zendesk account is suspended. These emails are ignored until you manually forward them after reactivating your account. At that point, they will generate tickets, but be mindful of…
How do I handle missed emails after reactivating my Zendesk account?
After reactivating your Zendesk account, you can handle missed emails by manually forwarding them to Zendesk. This action will create tickets for each email. Be aware that the ticket's creation date might not match the original email receipt date,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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