Recovering Emails from Suspended Zendesk Account
Find out how to recover and process emails sent to your Zendesk account during suspension.
Can I recover emails sent to my suspended Zendesk account?
Yes, you can recover emails sent to your Zendesk account during suspension by manually forwarding them once your account is active again. These emails will then generate tickets in Zendesk. However, be aware that the ticket creation date might differ from the original email receipt date, which could lead to timestamp discrepancies.
More related questions
What happens to emails sent to my Zendesk account during suspension?
Emails sent to your Zendesk support addresses while your account is suspended will be ignored, and no tickets will be created. Once your account is reactivated, you can manually forward these missed emails to Zendesk, and they will then generate…
Will tickets be created for emails received during Zendesk suspension?
No, tickets will not be created for emails received while your Zendesk account is suspended. These emails are ignored until you manually forward them after reactivating your account. At that point, they will generate tickets, but be mindful of…
How do I handle missed emails after reactivating my Zendesk account?
After reactivating your Zendesk account, you can handle missed emails by manually forwarding them to Zendesk. This action will create tickets for each email. Be aware that the ticket's creation date might not match the original email receipt date,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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