To view a list of articles with specific management permissions in Zendesk, you can use the Guide feature. Simply click the Manage articles icon in the sidebar, then click Filters and select Management permission. Choose the specific management permission you want to view, and a list of articles with that permission will appear.
If you want to save this list for future reference, you can click 'Save search as list'. This feature is particularly useful for managing and organizing your knowledge base articles based on who can edit or publish them. For more detailed instructions, you can refer to theoriginal Zendesk help article.
Saving a list of articles with specific management permissions in Zendesk is straightforward. First, navigate to the Guide and click the Manage articles icon in the sidebar. Then, apply the desired filters by selecting Management permission and…
To see where a specific management permission is applied in Zendesk, you need to access the User permissions section. Click the User permissions icon in the sidebar, then select Management permissions. From there, click on any management permission…