Submitting Article Requests in Zendesk
How can agents submit article requests in Zendesk?
Agents can now submit article requests directly from the knowledge section in the context panel. This feature allows agents to identify missing information in the knowledge base and create a ticket without interrupting their workflow.
A new ticket is created with the description of the request and an optional link back to the ticket the agent was working on when they initiated the request. This streamlines the process of updating and expanding the knowledge base. For more information, seeCreating articles in Knowledge.
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