Yes, you can now embed videos in your Zendesk content blocks. Previously, only text could be added to content blocks, but now you can either use the menu or paste the URL directly into the text to embed a video.
Supported video providers include YouTube, Vimeo, Wistia, JWPlayer, Brightcove, Vidyard, Loom, and Microsoft Stream. This feature enhances the way you can present information in your articles and content blocks. For more details, seeInserting videos in articles and content blocks.
The Zendesk Support mobile app for Android now offers a new agent experience. This update includes support for Agent Workspace and conversational messaging, along with an updated ticket view featuring two tabs: Conversations and Details. These tabs…
The Slack Direct Messages channel allows end users to create Support tickets by sending a direct message to a handle within Slack. These tickets are then managed by teams in Zendesk, similar to other messaging tickets. Teams can use triggers,…
Zendesk Explore now includes a new prebuilt messaging dashboard and dataset. These tools help you monitor agent performance and customer satisfaction across all messaging channels, including web, mobile, and social messaging. The dataset also…
Guide admins can now customize default search filter settings for Knowledge in the Agent Workspace. Previously, search results were filtered by ticket brand and requestor language by default. With this update, admins can set default filters that…
Agents can now submit article requests directly from the knowledge section in the context panel. This feature allows agents to identify missing information in the knowledge base and create a ticket without interrupting their workflow. A new ticket…