Time Required to Activate Zendesk Explore
How long does it take to activate Explore?
The time it takes to activate Explore depends on the number of tickets you have.
Once you click 'Activate Explore', the system begins preparing your data. This process might take some time, but you'll receive a notification email once it's complete. After that, Explore will be ready for use, allowing you to start working with reports and analytics.
More related questions
How do I activate Zendesk Explore?
To activate Zendesk Explore, you need to be an administrator in Zendesk Support and use a supported web browser. Start by clicking the Zendesk Products icon in the top bar and selecting Explore. Then, click 'Activate Explore'. The system will begin…
What should I do if I'm on Suite or Support Professional and below?
If you're on Suite or Support Professional and below, you need to give yourself access to Explore after activation. In the Admin Center, click 'People' in the sidebar, then select 'Team > Team members'. Search for and select your profile to open…
What are the next steps after activating Zendesk Explore?
Once you've activated Zendesk Explore, you can start giving access to your agents so they can work with reports. You can find more information on how to do this in the 'Giving users access to Explore' section. Additionally, when you're ready to…
Do I need to activate Explore for each user?
No, you only need to activate Explore once for the entire subdomain, not for each user. After activation, you can manage individual user access through the Admin Center. This involves setting roles and permissions for each team member who needs to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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